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Using Facebook Live to get your retail store’s fans back.

Using Facebook Live to get your retail store’s fans back.

Over the past year you let Facebook go a bit, didn’t you? Instead of posting every day you started posting five times a week, then three, then … well, whenever the mood struck. Now it’s gift-giving season again and you want your customers back.

You’ve noticed that although you have 500 followers to your Facebook page only about 50 are seeing your posts. As pathetic as that appears, that percentage actually beats the average, which is 7%. All that work over the years building your fan base, and Facebook only allows 7% to see your posts?!

The main reason this occurs is because you are getting little or no engagement – likes, comments and shares – on the few posts you are creating. This takes a lot of time to turn around, but there’s a faster way to get started on rebuilding your audience.

Facebook Live!

This feature was introduced earlier this year, probably in response to Snapchat’s live broadcast capabilities. There is one big difference. You can post your video to your Facebook page after the live broadcast, and repost it again and again. But the best thing about Facebook live is the notification that ALL of your followers get when you begin broadcasting. People who haven’t seen any of your posts in months will be reminded that you are online, and still in business.

Setting it up couldn’t be simpler. Once you are logged into your Facebook account on your phone, hit search for your business page. Click on “Publish” and in the drop-down menu click on “Live Video”. Describe your video and then click “Go Live”.

Now that you know how it works, when can you use Facebook Live?

In-store events

Are you planning a trunk show or other special event? You will want to promote it both BEFORE and during the event if you want in-store traffic to show up the day of the event. The “before” clip can be a very short commercial just advertising the particulars of the event. The video you take during the event can be as long as you wish, but we recommend that you stop when the excitement wanes a bit.

Product showcase

Have you recently geared up your inventory for holiday sales? Video is a great way to show tons of new products a lot faster and better than it would be to shoot each piece individually and create posts. You can use models, if appropriate, or just hold up an array of products on hangers. Plus you have the benefit of being able to show your products from every angle, exploring designs and features, even doing demos for products that need more explanation than just a picture.

Get to know us

Here’s where you get to put a human face on your establishment. The owner(s) and staff introduce themselves and say a few words about their background, expertise or even family and hobbies. You’d be surprised how many people like knowing details such as this about local stores and the people who work there. This is also an opportunity to talk about extra services such as volume discounts or punch cards, layaway and gift certificates.

Customer feedback

This takes a bit of planning. Gather three or more of your best and happiest customers in the store at one time. Show them shopping and also “interview” them, making sure they mention why they shop in your store, what they like about it, and what they are looking for on that day. You could also show one of the sales staff in action helping them. These video testimonials are gold to retailers!

There are so many ways to use Facebook Live to promote your retail store, and so many benefits, too. Remember, once your broadcast is finished your video becomes a permanent Facebook post that you can boost to your fans and their friends. You can get quite a bit of promotional mileage out of this terrific Facebook feature!

Need help with content creation or social media? #WeAreHereToHelp! Call us at 610.937.5187 or email info@contentandcreativity.com

 

 

 

 

Instagram Success For Non-Profits

Instagram Success For Non-Profits

In many ways, Instagram is becoming the most important platform for a non-profit, charity or religious organization. Its continually growing membership of 400 million, plus its visual nature, and ability to reach a user’s intended audience makes it easier to reach your target audience than Facebook and Twitter. To be more specific, your followers will see 100% of your content on Instagram as opposed to on Facebook, with an algorithm that favors advertisers. Twitter’s upcoming update will also make it as hard to reach followers without advertising as it is on Facebook. Here are some key elements that a non-profit should incorporate into their Instagram strategy to engage their followers, break into new audiences, and generate more donations and/or volunteers for their cause.

Create an Instagram strategy

When I work with my non-profit clients, I focus their Instagram content strategy around four pillars:

 

Storytelling

This is the most effective way to evoke emotions in your audience. Positive stories evoke joy, happiness, and proof that your non-profit’s work is impacting the world. Highlighting the struggles of your cause and who it affects can galvanize your base. Profile a distinguished donor, employee or volunteer and how they’ve impacted your organization. Both the positive and “negative” aspects of storytelling can easily make a post go viral. Storytelling doesn’t always mean a novella-length photo caption, in fact sometimes a photo says much more than a caption ever could. Choose your words and photos wisely.

 

Awareness Building

Building awareness for your cause is often implemented through storytelling, but that is not the only way. Many causes have a day, week or month dedicated to raising awareness and donations. Deadlines, both real and manufactured, are also a way to encourage donors to act. Non-profits should take this time to educate their followers about their cause, those who are affected, and how a person can help donate their money or time to this issue.

 

Engaging donors, past and potential

Success on Instagram means not only a continuously growing following that you can talk to, but a following that talks back. Instagram has engagement levels that are over fifty times as high as Facebook or Twitter, but you must position your content correctly to obtain these elevated levels of engagement. One way to do that is by using popular hashtags. Hashtags will link potential donors to your content easier. Another way to garner more engagement is to tag other Instagram users in your photos. You can either tag them in the photo caption or the photo directly. Users who are tagged can spread your message simply by liking the photo as well. The explore tab is a mixture of trending tags and photos that are relevant to a user. Tagging donors or volunteers can have your content reach hundreds and even thousands of new people.

Still not getting enough feedback? Ask your followers questions. Interact with the people you follow. The more of the human element you put into your page and persona, the more humans will want to interact with your organization.

 

Raising Donations

As a non-profit, you need to approach donation generation just as a business would treat leads and sales generation. This means that, in conjunction with other three pillars of the Instagram strategy, you also have to employ some subtle sales tactics. Soft selling works much better on Instagram than most other social platforms since the majority of the users are Millennials. When creating a new post always mention how the viewer can donate. If you are taking donations online link your website to your profile’s bio section to take the viewer directly to the donation page. If your donations are from texting out a special code, remember to put that in each and every photo caption. You never know how someone might find your content so remember to list any and all donation channels.

Instagram advertising is still relatively new, but this strategy offers a great opportunity to raise donations through Instagram. If you have previously run ads on Facebook you will find that creating an Instagram ad is very similar, and ads can be created in the Facebook platform. There are a variety of goals you can set and methods of ad delivery, so the choice is up to you on how you advertise and how frequently. A word of advice, start slow and try different delivery methods. A “small” budget is really whatever your organization considers one to be, but I often start my clients off with a $25 dollar ad spend. Once you have tested various methods and audiences you should get a good feel of what is working and what isn’t effective. At that point you can invest more in ads for longer periods.

 

Final word: It’s all about your audience.

Instagram is not the platform to constantly churn out genius-level content on. Although your cause is no doubt a serious one, many users will not react kindly to cold, donation driven content.  Sometimes a post you least expect to resonate can go viral. Listen to your audience. Monitor what they like, and then give them content that they will respond to. That is the key to success on Instagram. Happy posting!

 

Are you part of a non-profit that needs assistance in creating a digital strategy? Are you in search of an integrated marketing plan that can result in a larger audience, more donations and higher public visibility? Contact me at sara@contentandcreativity.com or 610.937.5187 for a free consultation and $100 off your set up fees.

Gaining Quality Leads and Sales Through Instagram

Gaining Quality Leads and Sales Through Instagram

Instagram continues to grow at a fast pace. In a year’s time Instagram has gained over 100 million viewers. Yeah, you read that right – 100 million new followers. I’ve written about Instagram, hosted webinars and participated in social media panels discussing how important Instagram can be in a business’s social media strategy. Over 400 million users is quite the big deal! Still, only about 9% of small businesses use Instagram.  So instead of explaining, yet again, how easy it is to use, how to gain followers and how fun the app really is, I’m going to tell you exactly what you want to know: How to get qualified leads and sales from Instagram.

 

If you are useful, followers will come.

Providing a consistent strategy that is pertinent to the audience you are targeting is paramount to anything else I’m going to tell you. Even before you find leads, you need a following. Gaining a following takes posting content that is appealing, helpful or entertaining on a regular basis. You need to use hashatgs strategically. Above all else, remember to avoid all hard sale tactics. This is not the platform for it and it will decrease your chance of gaining followers greatly.

Along with a consistent, engaging posting strategy remember to stay in tune with your brand’s message and feel. Have a recognizable profile picture that your fans could pick out easily. Create an engaging bio section that is pithy but encompasses your brand.

Link up

For the most part your followers will view only your photos in their feed, but this doesn’t mean that you can’t lure them back to your profile page. When you are posting a photo that is sales related, remember to mention “check the link in our bio” and tell them why they will be visiting that link. Many businesses use their bio link to get sign-ups, sell a physical product, promoting a contest or even exclusive content just for their Instagram followers. Exclusive content is generally delivered through a landing page and not on their actual website.

Use trackable links whenever possible. Bit.ly is a site I use regularly for my clients and my own business. Once you create an account, you can create different links for each platform and/or campaign and are able to track each one in one place.

Make followers feel special

As I mentioned previously, offering exclusive content is a great way to get leads. The bio link you have on your profile can take a user to a landing page where they can download a free guide, eBook or any kind of free content. For most people “free” is irresistible. Many are willing to share their email address with those who give them value in return. Giving away free content is a great way to get your audience into your funnel, and once they are on your email list you can upsell with bigger ticket items in the future.

InstaFame through association

Establishing a relationship with an Instagram influencer is a strategy that has gained popularity in the last two years. Before you ink a deal with an influencer, do a little research. Search popular, but relevant to your business, hashtags and search for the top liked photos. Chances are these photos are from popular users. If you think they would be a good fit, reach out to them. Of course this isn’t always the cheapest route, in fact it may cost you thousands of dollars. But if you have money to spend and you’re looking to reach thousands, or even a million new followers this is a great way to do it.

Influencers can be a part of your Instagram plan one of two ways: one when they post your sponsored content on their profile, or when you feature them on your page.

Sometimes just by virtue of your content strategy alone you can attract brand ambassadors. Always check relevant hashtags for your product and people using it. According to Go-Gulf, 78% of consumers make decisions based on what they see on social media so remember to frequently highlight your followers’ positive experiences with your brand. Request to repost their photos to show your other fans what they can expect from your business.

The bottom line

Although I gave many actionable steps towards gaining sales and leads, Instagram is more than just about driving revenue. Brand loyalty, brand perception and lifetime user value are all things your business can’t live without. How you are perceived and the community you foster is of equal importance to the products you sell. Instagram, like any other social platform, is a tool to promote and maintain your brand’s identity.  With the right strategy not only will you look good but you’ll make money doing it.

 

Would you like to learn more about how you can use Instagram to help grow your business? Give us a call at 610.937.5187 or email me at sara@contentandcreativity.com. We are here to help!

Ready or Not: Your Marketing Strategy in 2016

Ready or Not: Your Marketing Strategy in 2016

If you have a Facebook account, I’m sure you’ve seen a lot of “new year, new me” status updates. No surprise, right? The beginning of a new year is traditionally a time to reflect, re-evaluate, and restart in your personal life. But have you ever applied this fresh start to your company’s goals, projects and strategies? The new year is a great time for looking to the future, especially when it comes to your company’s social media marketing strategy.

Social media changes a little each day. New apps, new algorithms and new features for reaching the right audience change constantly. For the everyday business owner it can be quite overwhelming trying to keep up with current social media trends, considering they have so much else to do.  Nevertheless, if one of your business resolutions is to get your social media under control this year then read on. We’ve outlined actionable steps that will help lay the groundwork for your 2016 social media campaign.

 

Analyze and Evaluate Your Existing Marketing Strategies

When you’re creating a social media marketing plan it’s just as important to look back as it is to look forward. Remembering your successes and your struggles from 2015 will help guide you to create a more successful plan for 2016. You’ll use strategies that worked out well and ditch the unsuccessful ones. Make time to assess the strengths and weaknesses of your goals and plans and how actionable they really are. You don’t want to disappoint yourself midway through the year, so create goals that are optimistic while at the same time are realistic.

 

Accumulate curated content (some of which is evergreen!)

In articles past, both Rhonda and I have talked about having a healthy mix of informational pieces, sales copy and fun/engaging content. Informational content should be industry specific, especially if one of your goals this year is to become an informational leader.

Creating written content – blog posts, articles, social media posts, etc. – is incredibly time consuming, which is why curated content should be a critical part of your social media marketing strategy. Not only can you post these items on your pages, but some items can also become a part of your master file of resources.

In the new year, review what current content resources you have while keeping your goals in mind. This could be an industry leader’s blog, white papers, Google News, or any reliable source where you’re gleaning information. Reviewing what you’ve already saved will help create your intended strategy and can also lead you to other content that may be helpful in your overall plan. For example, when I visit Social Media Examiner, a premier social media management blog, I will often bookmark many articles that will either inspire me to write something on the topic or schedule it into my editorial calendar. Having resources bookmarked makes creating content a whole lot easier.

I am always on the lookout for evergreen content. Evergreen content is helpful not only immediately but also in a long term plan. Evergreen articles are not too specific on timing, which means the information dispersed is basically universal and remains true no matter when it is read. I have articles bookmarked from over two years ago that I still click back to from time to time. Non-written evergreen content can be things like quotes, tips or photos

 

Create an editorial calendar!

Every business would benefit from an editorial calendar. These calendars can include all social media postings, campaigns and ongoing projects that need to be worked on.

You’ll first want to start out mapping out the campaigns you typically create every year and how long they’ll last. For example, a Labor Day weekend flash sale or Mother’s Day event. Next, create timelines for each project.  When you’re done all that, you will have a rough idea of the content needed for the year.

Next you want to create a specific editorial calendar. This part is up to you, but we have about 2-3 examples of this that we can pick for each month. The easiest way to do this is print out a blank monthly calendar, then write 2-3 post topics for each day. Depending on the industry you’re in, you can lighten up on the schedule on Saturday and Sunday and post 1-2 times.

This is where the “healthy mix of informational pieces, sales copy and fun/engaging content” comes in. Try not to have too much of one type of content in one day, like all sales Saturday (unless you have a campaign going on!). During this time of planning, you’re going to need to start producing content, along with finding relevant curated content for your Facebook, Twitter, YouTube, Instagram or wherever platforms you use.

Now that your overall year is planned out it’s time to fill the calendar with the related content. You may find that some of your recurring graphic memes, i.e. “Tip Tuesday” or “Quote of the Day” can be created en masse and filed or prescheduled for later use. If you have determined that one blog post each week, or two videos per month, is optimal for your business it would pay to have two or three of them done well in advance.

While we do recommend that you stick to your calendar as closely as possible you should also be flexible because “Things Happen”. Your company will very likely experience some unforeseen news items that will need to be shared in a timely way. You may be featured in the press, win an award or snag a new, impressive client that your audience will want to know about.

 

So much to do; so little time!

If this all sounds like a lot of work doing things you are not accustomed to doing, you’re right. That’s where we come in.

Before our first meeting together we will present you with a detailed proposal. Rhonda and I will research your company and your top competitors. We’ll see what works for them and what doesn’t, and see if there should be any similarities in your strategy. Once you’re on board, we will create a new custom strategy for your business that includes editorial calendars for four social media platforms, graphics, articles and videos.

If you know your business’ social media marketing presence needs to grow and you don’t have the time, don’t worry! #WeAreHereToHelp. Contact us today at info@contentandcreativity.com or call us at 610.937.5187 to schedule your free consultation.